Stephen King

Director of the MSc Enterprise
Director of the MSc Business Management (Germany) at LUBS

Modules 2016/17

Dr Stephen King BTech, MPhil, PhD (Warwick) is a senior academic and experienced manager. Before joining the University of Leeds he worked as a business analyst for Rover cars and a Senior Research Fellow at the Advanced Technology Centre, University of Warwick. Even further back he has worked as a programmer for large software houses on banking and communications systems and as a lecturer in Computer Science at Bradford University – where he developed a taste for teaching and research. So he is a “techie” turned manager and academic with a passion for technology and its impact on organisations.

Stephen has held a number of senior roles in the Business School in recent years – most notably as Head of Management Division (the largest division) and as MBA Director. As MBA Director he introduced many innovations including team-based Business Challenges, International Study Tours, Business Simulations, Business Awareness programmes, and re-vitalised the network of firms offering company-based summer projects. He created the first MBA in Information Management in the UK which uniquely was supported by the global software giant SAP – providing students not only with a world-class MBA education but also a parallel consultancy education run by SAP. In 2007 Stephen founded the Leeds MSc in Business Management run in conjunction with the German Graduate School of Management and Law in Heilbronn, near Stuttgart in Southern Germany. This prestige programme attracts aspiring managers from all over Germany and from major firms including IBM, VW, Audi, KPMG, Bosch, Siemens and many more.

Stephen considers himself an “academic entrepreneur” and was once described as an “impresario” for his innovative work on the MBA. He is passionate about engaging students with exciting new developments, often technology-related, but always relevant to their careers and their growth as professionals and managers. He is a firm believer in the mantra of MBA pioneer Professor Srikant Datar at Harvard that education should be about three things: “Knowing”, “Doing”, and “Being”. He strives to ensure that all students that work with him grow in all three dimensions.

Research Interests:

Broadly the adoption of new technology by organisations and the impacts therein.   Specifically, in recent years, projects have looked at large-scale IT system implementation (ERP and CRM), e-government, and e-health.    The e-health work focused on telecare and involved the evaluation of the UK’s largest telecare system showing both benefits to patients and the many barriers to more widespread adoption.   Alongside this work, there has been a stream of work looking more broadly at co-production and its potential to improve patient care.   The e-government work included social network analysis of local government projects and the use of social media to improve local government services.   This work was presented at the Kennedy School of Government, Harvard University and led to the author chairing two major international conferences on citizen-centric public services: in Johannesburg, and in London.   New work includes exploring the adoption and impact of social media in professional services firms; helping to launch start-up social media businesses; and the role of virtual communities for knowledge sharing and professional development.

Research Income:

  • 2009-2011: DoH, EPSRC and Pfizer Health Solutions Knowledge Transfer Partnership in Patient Care Management & Tele-health, £258,000 (Principal Investigator).
  • 2009-2010: Leeds Mental Health Trust: Learning to Live Again: Co-producing Service User Led Aftercare, £35,000 (Co-investigator).
  • 2006-2008: HEIF “Co-producing Health”, £40,000 (Co-investigator).
  • 2004-2007: ESRC/ODPM “Partnership Working in Local Electronic Government, £60,000 (Principal Investigator).

Publications:

  • King S. and Lockett N. 2015. The Value of Social CRM in Small Professional Services Firms. ISBE2015, Glasgow, 11-12 November 2015.
  • Crocker T., Johnson, O. and King S. 2009. The suitability of care pathways for integrating processes and information systems in healthcare, Transforming Government: People, Process and Policy, 3(3):289-301.
  • King S.F. 2009. Innovation processes for delivering citizen-centric local e-government, in Reddick C. (ed.) Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies, IGI Global, Hershey, Pennsylvania.
  • King S.F. and Burgess T.F. 2008. Understanding Success and Failure in Customer Relationship Management, Industrial Marketing Management, 37(4):421-431.
  • King S.F. 2008. Using the Internet to Voice Local Public Service Concerns, e-govmonitor, 18 February 2008.
  • King S.F. and Brown P. 2007. Fix My Street or Else: Using the Internet to Voice Local Public Service Concerns, Proceedings of the 1st International Conference on Theory and Practice of Electronic Governance (ICEGOV2007), Macao, China, 10-13 December 2007.
  • King S.F. and Cotterill S. 2007. Transformational Government? The Role of Information Technology in Delivering Citizen-Centric Local Public Services, Local Government Studies, 33(3):333-354.
  • Cotterill S. and King S.F. 2007. Public Sector Partnerships to Deliver Local E-Government: A Social Network Study, Proceedings of the 6th International Conference on Electronic Government (EGOV2007), Regensburg, Germany, 3-7th September 2007.
  • King S.F. 2007.Citizens as Customers: Exploring the Future of CRM in UK Local Government, Government Information Quarterly, 24(1):47-63.
  • King S.F. and Johnson O.A. 2006. VBP: An Approach to Modelling Process Variety and Best Practice, Information and Software Technology, 48:1104-1114.
  • King S. F. and Burgess T.F. 2006. Beyond Critical Success Factors: A Dynamic Model of Enterprise System Innovation, International Journal of Information Management, 26:59-69.
  • Johnson O.A. and King S.F. 2005. Best Practice in Local E-Government: A Process Modelling Approach, Proceedings of the eGovernment Workshop 2005 (eGov05), Brunel University, September 2005.
  • King S.F. 2005. Citizen Relationship Management: the Rocky Road from Transactions to Empowerment, e-govmonitor, 23 May 2005.
  • King S.F. and Burgess T.F. 2005. Understanding CRM Success Factors: Towards a Simulation Model, Proceedings of the 10th UK Academy for Information Systems Conference, Newcastle, March 2005.
  • King S F and Liou J-S. 2004. A Framework for Internet Channel Evaluation, International Journal of Information Management, 24:473-488.